Refund & Cancellation Policy

7-Day Free Trial

Eligible organisations receive one 7-Day Free Trial of SmartSwipe, on the plan (Basic, Pro, or Ultimate) of their choice. No payment is collected to start a trial.

• You can change your plan during the trial.
• The trial can be cancelled at any time before it converts to a paid subscription. If you cancel before conversion, you will not be charged for the subscription after the trial ends.
• Trial access is limited to the original 7-day trial period.

Paid subscriptions

You can cancel a paid SmartSwipe subscription at any time from within the application. Cancelling stops future billing. Whether your access continues for the remainder of the billing period you've already paid for is shown to you at the time of cancellation, inside the application.

Changing plans

You can upgrade or downgrade between Basic, Pro, and Ultimate at any time. Plan changes, and any related billing adjustment, are handled through our payment gateway's standard subscription-management flow and shown to you at the time of the change.

Failed or unconfirmed payments

If a payment fails or is not confirmed, SmartSwipe does not grant indefinite paid access. Your account will move to a payment-required state, or — where this happens at the end of a trial — access will follow the trial's normal end date rather than continuing.

Refunds

Once a monthly subscription payment has been successfully charged, that billing period is normally non-refundable.

Exceptions may be considered on a case-by-case basis for duplicate charges, incorrect charges, or where a refund is required by applicable law. We don't guarantee an automatic, instant, or fixed-time refund outside of these situations.

To raise a billing or refund issue, email hello@smartswipe.in with your account details and a description of the charge in question, and we'll review it.

Contact

For any question about a charge, cancellation, or refund request, contact us via the Contact Us page or email hello@smartswipe.in directly.